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Returns & Exchanges

Returns

Thank you for shopping at Hairlosstoregrowth.com. We're here to ensure that your experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:

All returns are covered under 30 days Return Policy.

Return Instruction:

- Please notify us as soon as you need our return service via Return Management Form. To request a return, simply fill out and submit a Return Management Form to obtain a Return Management Number (RMN) prior to returning any item.

- It may take up to two business days to process a return request. The Return Management Number (RMN) will assist us in processing your return timely and correctly.

- You will receive a Return Management Form with a Return Management Number (RMN) and return address by email.

- Repack the products with packing materials.

- Please write the Return Management Number (RMN) on outside of the shipping box you sent to us.

- Please print a copy of the Return Management Form with the Return Management Number (RMN) include inside box with the return items and packing list. 

- Simply return the item to us: shipping prepaid and please ship back return items using a service provides Tracking No. and Delivery Confirmation. We recommend that you may use the original shipping box and packing materials for returns to ensure a safe delivery.

- We will notify you via e-mail once your return has been received and processed. You will be credited in the same manner as your original payment within 4 business days of receiving the returned items, but not the shipping charges and handling fees unless the return is a result of our error. Please allow at least 2-3 business days for your credit to appear on your statement. Specific turnaround times may vary by card issuing bank.

Please do not return any item without a Return Management Number (RMN).

 

Exchanges

 We do not currently offer exchanges on Hairlosstoregrowth.com. If you would like to exchange your order, simply place a new order and return the first order.  Once you decide to return the first order, it will fall under our standard Return Policy.


Please note:

For Canada and International return orders, we do accept returns from Canada and International addresses, but Hairlosstoregrowth.com does not pay for Canada or international return shipping at this time. We recommend that you use a post office shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. The customer will be responsible for any duties or taxes. Please contact us for more details.